Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jmurbanlab.com Please note that returns will need to be sent to the following address: Returns are accepted only after prior authorization from J&M Urban Lab. Once your return request is approved, we will provide the appropriate return instructions and return address. Returns sent without prior authorization may not be accepted.

If your return is accepted, we will provide you with return instructions and the appropriate return address. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect due to a fulfillment error. Items sent back without first requesting a return will not be accepted 

You can always contact us for any return question at support@jmurbanlab.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including beauty and personal care products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, gift cards, and items marked as final sale.

Please contact us if you have questions or concerns about your specific item.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, you may return the item and place a separate order for the desired item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@jmurbanlab.com